Click and collect across more than 50 stores, run from a single platform

The challenge

Byggmakker operates a large store network where some store owners are responsible for one or more stores. This makes consistent order handling, access control and store-level coordination important across the chain.

Click and collect sits at the heart of the customer experience, but running it across more than 50 stores introduces real complexity. Each store has its own opening hours, pick-up deadlines and staff, while customers expect accurate stock and pricing online before they reserve.

The core challenge was making click and collect and order handling work reliably across the entire network, while still giving individual stores the flexibility to manage their own deadlines and day-to-day operations.

Why Omnium

Byggmakker needed a platform that could unify the online store and physical stores without removing the flexibility individual stores rely on. Omnium offered a way to manage orders centrally while supporting store-driven processes such as click and collect pickup, local deadlines and store-specific notifications.

Omnium's access rights structure was a key part of the fit. It made it possible to give employees access only to the stores they work in and the functions they handle, while store owners responsible for several locations could still keep an overview across all of them. For a chain built around multi-store ownership, that balance between central control and local autonomy mattered.

The solution

Omnium OMS is the core of Byggmakker's click and collect solution. Customers browse products with live stock and pricing online, reserve the items they want, and choose a store for pick-up. The order is processed in Omnium, where employees use the pick list to locate items, generate order confirmations and update the order status as it moves through to collection.

Notifications run through the same platform. When an order is placed, the customer receives a confirmation email from Omnium, and the employees responsible for click and collect in the selected store are notified by email or text. Once the order has been picked and is ready for collection, the customer receives an email or text with order details, opening hours and any pick-up instructions.

Pick-up deadlines are handled centrally but remain flexible. Deadlines can be set globally so they apply across all stores, while each store can override them, for example to give customers a longer pick-up window. Omnium calculates the deadlines automatically, taking public holidays and store opening hours into account, reminds employees to pick orders in time, and can notify customers automatically as their pick-up deadline approaches.

Capabilities in use

• Click & Collect
• Notifications
• Customer Data
• Order Integration
• Store Information
• “Fiks Ferdig!” concept

The results

With Omnium in place, Byggmakker manages orders across the online store and more than 50 physical stores within a single, consistent structure.

Click and collect runs the same way across the network, while individual stores keep the flexibility to manage their own deadlines and notifications. Access rights follow the chain's multi-store ownership model, so employees and store owners each see exactly what they need. For a home improvement chain operating at this scale, that consolidation keeps operations consistent without taking control away from the stores.