It's your choice. Your ERP stays; Omnium is not a finance system, and it's built to work alongside one. For e-commerce and POS you have both options, because Omnium offers its own: run Omnium as the order backbone behind your existing webshop and POS, or replace them with Omnium E-commerce and Omnium POS and run sales, checkout and order management on one platform. Many customers start by orchestrating the systems they have and consolidate onto Omnium over time; others replace e-com and POS from day one. Either way, there is no forced replatforming. The sequence is yours to decide.

In a typical setup, your ERP or PIM owns products and base prices, your ERP or WMS owns warehouse stock, and Omnium owns orders, carts, reservations and the customer's order history, while gathering everything into one operational view. The model is flexible. During onboarding we map data ownership to your existing landscape rather than forcing ours on it.

Omnium gathers stock levels from your warehouses, stores and POS into one available-to-sell figure per item, and subtracts reservations in real time as orders come in. Busy channels update continuously, so the availability your customer sees online reflects what is actually on the shelf.

The order doesn't die. If a picker comes up short, Omnium automatically moves the missing lines into a new shipment and routes it to the next best location. The customer gets their goods, and the sale is saved instead of cancelled.

Natively, without custom middleware. Click & collect orders route to the right store with pick lists and customer notifications. Ship-from-store fulfills from the location closest to the customer. In-store returns of online purchases update the master order, trigger the refund through the original payment provider, and restock the item in one flow.

Omnium acts as a real-time layer between your sales channels and the ERP. Orders, carts and customer profiles live in Omnium, so high-velocity web traffic never hits the ERP directly, and slow batch flows become live updates. The ERP receives clean, consolidated transactions at the pace it can handle.

Yes, natively and in the same platform. B2B features include customer-specific assortments and price lists, order templates, and credit limits that are checked at checkout. The pricing architecture is built for enterprise volume: distributor NorEngros runs roughly 300 million customer-specific prices on Omnium.

Yes, by design. Agents are only as capable as the data they're given, and Omnium keeps your commerce data live, structured and instantly accessible through open APIs: ready for AI to read, reason over, and act on. The Model Context Protocol (MCP) server that connects AI clients like Claude, ChatGPT and Microsoft Copilot to that data is now in preview with selected customers. Every AI interaction operates inside the permissions you grant and leaves a full audit trail, exactly like a human operator.

Results depend on the starting point, but the pattern is consistent: order handling consolidates into one team and one screen, manual work in fulfillment and customer service drops, and store stock opens up for online sales. When Nordic bookstore chain ARK adopted Omnium, live inventory went from minutes behind to real time across 150+ stores.

It depends on how many systems we connect and whether standard connectors cover them, but a typical first go-live is measured in months, not years. Many customers start with one flow, often click & collect or order consolidation, prove it, and expand from there.